Online Auction Frequently Asked Questions

What is an online auction?

Online auctions with Mayo Auction and Realty are not like auctions on eBay. They are authentic online bidding experiences where the auction doesn't end when active bidding is taking place in the final minutes of the auction. This allows you to truly bid your price on real estate as well as items in estate sales, business liquidations and consignment auctions.

When you bid in a Mayo online auction, you are able to physically inspect the auction items during a scheduled preview time. If you are located outside of the area where the online auction is being conducted, you can bid with confidence by previewing the detailed item descriptions, photos and video in the online auction catalog. In some instances, shipping can be provided on your online auction purchases.

If you are a seller looking for professional auction services, click here to learn more.

How do I register for an online auction?

Creating your account will provide bidding access to all of our online auctions. Once you have created your bidding account, you will simply register for each online auction you are interested in participating in. Click here to create your bidding account.

Where can I find the terms and conditions for an auction?

Terms and Conditions are located both on the main auction event page and on individual auction catalogs.

How does an online auction end?

An online auction only ends when bidding has stopped. Each online auction will specify the amount of time that must pass before an auction is considered closed. Our online auctions allow time extensions on individual lots if bidding is still active ("staggered closings") and some online auctions will have all lots within the entire auction go in to extended bidding if any of the auction's lots are still being bid on. You will be able to see within the terms and conditions of each online auction which method is being used.

How do I know if I've won an online auction or online auction item?

If you won an item at online auction, you will receive an invoice via email when you are the winning bidder.

How do I pay for my items?

Payment terms are specified in the online auctions terms and conditions.

How can I contact Mayo Auction and Realty?

The "Ask the Auctioneer" form on the auction event page and on each lot page allows you to send a message to Mayo Auction and Realty. You can also call us directly with any questions you may have. Click here for contact info.

How can I search for a specific item?

Use the search bar at the top of the page to find a specific item in all online auctions. You can narrow your auction search by category or view all lots that match your keyword in all categories.

How do I print an auction's documentation?

On the auction info page and lot pages, there are links to download PDF files of the auction's brochure and packet.

How do I schedule picking up my items?

After the online auction ends you will receive an email with a link to schedule your auction pickup time. If you are participating in an online auction that allows shipping, you will receive a link to make shipping arrangements for your auction purchases.

Is my information secure?

Yes, all personal information and credit card information is stored on a secured server and transmitted with 128 bit encryption.